Email Integration Features

Overview of CRM features | Detailed List of all CRM features

• Automatically receive new emails directly into Catalyst
• Smart assignment of emails to cases and contacts
• Creates new contacts automatically if you receive an email from a new contact
• Built in spam filtering and flagging
• Create filters for incoming email messages, assigning priorities, types and staff members
• Support for an unlimited number of email accounts
• Define multiple identities for outgoing emails
• Automatically record incoming and outgoing email correspondence against cases
• HTML email format support